Comments on: Touchy Feely A Legitimate Business Strategy http://www.sanerapdc.com/2009/08/touchy-feely-a-legitimate-business-strategy/ Executive Development, Business, Coaching and Social Media Fun Sat, 04 Sep 2010 14:45:37 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Smores And Sales — The Red Recruiter http://www.sanerapdc.com/2009/08/touchy-feely-a-legitimate-business-strategy/comment-page-1/#comment-618 Smores And Sales — The Red Recruiter Tue, 05 Jan 2010 15:15:48 +0000 http://www.sanerapdc.com/?p=858#comment-618 [...] is true, but it’s not enough. You must solve people’s problems and provide them with a powerful, positive, emotional experience. Each interaction you have with your clients, from the moment they visit your website or read your [...] [...] is true, but it’s not enough. You must solve people’s problems and provide them with a powerful, positive, emotional experience. Each interaction you have with your clients, from the moment they visit your website or read your [...]

]]> By: aliciasanera http://www.sanerapdc.com/2009/08/touchy-feely-a-legitimate-business-strategy/comment-page-1/#comment-139 aliciasanera Wed, 26 Aug 2009 13:27:18 +0000 http://www.sanerapdc.com/?p=858#comment-139 I read your blog post and I think you're right - they get what customer "experience" is all about. Thank you for the link Jim! I read your blog post and I think you’re right – they get what customer “experience” is all about. Thank you for the link Jim!

]]> By: Jim Jackson http://www.sanerapdc.com/2009/08/touchy-feely-a-legitimate-business-strategy/comment-page-1/#comment-137 Jim Jackson Wed, 26 Aug 2009 12:29:03 +0000 http://www.sanerapdc.com/?p=858#comment-137 Great question as to why all businesses don't create essences. I wrote a blog article about an awesome experience at the Stanford Medical Center that is very similar. If you would like to read it here is the link. http://jimjacksonlive.com/blog/?Tag=The+Stanford+Experience Great question as to why all businesses don’t create essences. I wrote a blog article about an awesome experience at the Stanford Medical Center that is very similar. If you would like to read it here is the link.
http://jimjacksonlive.com/blog/?Tag=The+Stanford+Experience

]]> By: aliciasanera http://www.sanerapdc.com/2009/08/touchy-feely-a-legitimate-business-strategy/comment-page-1/#comment-136 aliciasanera Wed, 26 Aug 2009 01:14:38 +0000 http://www.sanerapdc.com/?p=858#comment-136 Thank you Terri. And thank you for the book recommendations! I can't wait to go out and get them. :-) Thank you Terri. And thank you for the book recommendations! I can’t wait to go out and get them. :-)

]]> By: Terri McCulloch http://www.sanerapdc.com/2009/08/touchy-feely-a-legitimate-business-strategy/comment-page-1/#comment-135 Terri McCulloch Wed, 26 Aug 2009 01:06:43 +0000 http://www.sanerapdc.com/?p=858#comment-135 EXCELLENT post, Alicia. Customer service has become a table stake in today's business world. If you really want to set yourself apart, it all has to be about the experience your prospects, customers, partners and employees every time they come in contact with you. You hit the nail head-on. Two good books I found that exemplify this subject: "The Fred Factor" by Mark Sanborn and "The Experience Economy" by B. Joseph Pine and James Gilmore. EXCELLENT post, Alicia. Customer service has become a table stake in today’s business world. If you really want to set yourself apart, it all has to be about the experience your prospects, customers, partners and employees every time they come in contact with you. You hit the nail head-on.

Two good books I found that exemplify this subject: “The Fred Factor” by Mark Sanborn and “The Experience Economy” by B. Joseph Pine and James Gilmore.

]]>