Comments on: It’s Easy To Be Extraordinary

By: Alicia Arenas

Alicia Arenas — Sat, 02 Jan 2010 17:10:43 +0000

Thank you Barbara! Of course, you are a master of the personal touch! You set a great example for others. Thank you for joining our conversation and Happy New Year!

By: barbara A.F. Greene

barbara A.F. Greene — Sat, 02 Jan 2010 16:45:18 +0000

Happy New Year!
Yeah for Alicia-follow-up and the simple words of Thank You can enhance an aleady existing positive relationship. Both e-mail and handwritten notes has given serious job seekers the competitive edge.

By: ruben rodriguez

ruben rodriguez — Wed, 30 Dec 2009 13:02:08 +0000

maybe that the reason I have no return customers. Thanks! I need to work on being more friendly

By: Alicia Arenas

Alicia Arenas — Tue, 29 Dec 2009 13:32:32 +0000

Jeff, I can’t imagine a nicer compliment. Thank you. This definitely is a “crap-free” zone!

By: jeff noel

jeff noel — Tue, 29 Dec 2009 02:53:05 +0000

Love your style. Honest, gutsy, straight, no crap.
Bookmarked your site awhile back and just took another look tonight.
This post reminds that there is an audience for people looking for the truth and not a bunch of great theory.
Happy New Year. jeff

By: Alicia Arenas

Alicia Arenas — Wed, 23 Dec 2009 14:27:19 +0000

Steve – Thank you for your comment. That’s interesting – “customer service IS the new Marketing Department.” I’m reading a fantastic book you might enjoy. It’s an oldie (1999) but goody: The Experience Economy by B. Joseph Pine II and James H. Gilmore.

By: Steve-Success Factors

Steve-Success Factors — Tue, 22 Dec 2009 13:48:18 +0000

What’s encouraging is how little competition there is for outstanding customer service. I read recently that the trend for 2010 is that customer service IS the new Marketing Department. By being responsive, engaging our customers in dialogue, and implementing their suggestions, we will be selling our brand even more. It’s not an option.