From the monthly archives:

May 2010

5 Reasons You Don’t Need To Cold Call Me

May 24, 2010

Caveat – I believe in relationship- based sales. If that’s not how you work, this post may not be helpful to you. Something extraordinary happened the other day. Someone cold-called me! It was such a shock that I had to think hard about the last time it happened and I realized it had been months. [...]

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Coco The Invisible Dog

May 21, 2010

I’d like you to meet someone very special.  Her name is Coco and my husband took this untouched, non-photoshopped picture of her. Coco is a gorgeous Cocker Spaniel with the sweetest personality and everyone fall in love with her. I don’t want you to be like Coco. Don’t misunderstand, be sweet and gorgeous if that’s [...]

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3 Ways To Stop Overcommitting

May 17, 2010

I spoke with a friend (and small business owner) who is ready to pull out the little hair he still has left in his head. He is a solopreneur with a rapidly growing business (great) who keeps saying yes to new projects (not so great) and is operating consistently on four hours of sleep, suffering [...]

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Thank You For Your Complaint

May 4, 2010

A few years ago, my husband bought a car battery from O’Reilly’s Auto Store which included a warranty. This weekend, the battery died and he took it to the O’Reilly’s location where he made his purchase. The manager of this location looked at my husband with suspicion and questioned (in a decidedly non-customer friendly manner) [...]

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