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	<title>Sanera &#187; Customer Experience</title>
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		<title>3 Reasons Why You Should Be Like Edward Cullen</title>
		<link>http://www.sanerapdc.com/2010/06/be-like-edward-cullen-business-customer-experience/</link>
		<comments>http://www.sanerapdc.com/2010/06/be-like-edward-cullen-business-customer-experience/#comments</comments>
		<pubDate>Wed, 09 Jun 2010 14:32:09 +0000</pubDate>
		<dc:creator>Alicia Arenas</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[business development]]></category>
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		<description><![CDATA[My husband supervises mostly women and after work one day he asked me, &#8220;What is it about the Twilight movies?&#8221; I immediately thought about Edward in the first movie, desperate to save Bella&#8217;s life while struggling to control his thirst. I remembered when he told her she was everything he had searched for in 100 [...]]]></description>
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		<title>Smores and Sales</title>
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		<pubDate>Mon, 19 Apr 2010 13:55:02 +0000</pubDate>
		<dc:creator>Alicia Arenas</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Sales]]></category>
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		<description><![CDATA[This is a big week at Sanera as I&#8217;m starting a third Sanera Camp (small business boot camp) class in two days. As I&#8217;ve been preparing for it, the idea of customer experience is in all my thoughts. Last December, my friend and blogger, Michael Long, asked me to write about this very topic. Even [...]]]></description>
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		<title>Is Your Cup Cracked</title>
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		<pubDate>Mon, 22 Feb 2010 16:10:34 +0000</pubDate>
		<dc:creator>Alicia Arenas</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Business Boot Camp]]></category>
		<category><![CDATA[distinctions]]></category>
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		<description><![CDATA[My husband loves Starbucks, a &#8220;Venti Carmel Macchiato upside down&#8221; to be exact; a drink for which he believed there could be no improvement. But then he was listening to a morning-drive radio program and the hosts described what it was like to drink their favorite Starbucks concoction from a mug, instead of the paper [...]]]></description>
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