Coco The Invisible Dog

May 21, 2010

I’d like you to meet someone very special. Her name is Coco and my husband took this untouched, non-photoshopped picture of her.

Coco is a gorgeous Cocker Spaniel with the sweetest personality and everyone fall in love with her.
I don’t want you to be like Coco.
Don’t misunderstand, be sweet and gorgeous if that’s your thing. But [...]

Would this be helpful to someone else? Click to share:

1 comment Read the full article →

3 Ways To Stop Overcommitting

May 17, 2010

I spoke with a friend (and small business owner) who is ready to pull out the little hair he still has left in his head. He is a solopreneur with a rapidly growing business (great) who keeps saying yes to new projects (not so great) and is operating consistently on four hours of sleep, suffering [...]

Would this be helpful to someone else? Click to share:

10 comments Read the full article →

Thank You For Your Complaint

May 4, 2010

A few years ago, my husband bought a car battery from O’Reilly’s Auto Store which included a warranty. This weekend, the battery died and he took it to the O’Reilly’s location where he made his purchase. The manager of this location looked at my husband with suspicion and questioned (in a decidedly non-customer friendly manner) [...]

Would this be helpful to someone else? Click to share:

5 comments Read the full article →

The Amy Challenge

April 19, 2010

This is a true story about “Amy” who just happens to be one of my heroes.
Amy has had a lot to overcome in her life. She was married to a soldier and as that vocation usually demands, they moved to a new state and city where she knew no one. Happily she became pregnant. When [...]

Would this be helpful to someone else? Click to share:

3 comments Read the full article →

Smores and Sales

April 19, 2010

This is a big week at Sanera as I’m starting a third Sanera Camp (small business boot camp) class in two days. As I’ve been preparing for it, the idea of customer experience is in all my thoughts. Last December, my friend and blogger, Michael Long, asked me to write about this very topic. Even [...]

Would this be helpful to someone else? Click to share:

0 comments Read the full article →

This Should Not Have Happened

April 13, 2010

She sat across the conference room table from me wiping the tears from her face.
Her tears were streaming unabated because of news she received three weeks ago: after 35 years, her company did not need her anymore. Today is her last day.
The company thoughtfully wanted to support her in her job search and that is [...]

Would this be helpful to someone else? Click to share:

11 comments Read the full article →

March Marketing Madness Featuring Amy Howell

April 3, 2010

What a week this has been! We’ve had some fantastic guest posts from marketing experts around the country. We are closing out March Marketing Madness week with a guest post from Amy Howell. Amy is the CEO of Howell Marketing Strategies, a PR and marketing firm that combines traditional and social media marketing. Amy has [...]

Would this be helpful to someone else? Click to share:

0 comments Read the full article →

March Marketing Madness Featuring Kevin Grossman

April 1, 2010

Today is a special day. As I was contemplating which guest bloggers to invite this week, this man was at the top of my list – Kevin Grossman. Kevin’s 22 years of marketing communications experience has been primarily in the human resources (HR) and recruiting industries. Hundreds of HR suppliers around the country have tapped [...]

Would this be helpful to someone else? Click to share:

3 comments Read the full article →

March Marketing Madness With Todd Schnick

March 31, 2010

Have you enjoyed March Marketing Madness as much as I have? Well it’s not over yet. I have the great pleasure of introducing you to Todd Schnick. Todd is Chief of The Intrepid Group, a marketing firm out of Atlanta, Georgia. Todd specializes small to medium-sized companies (one of the reasons I wanted him to [...]

Would this be helpful to someone else? Click to share:

5 comments Read the full article →

← Previous Entries

Next Entries →

Does Your Business Need Help?

Enlist in Sanera's Small Business Boot Camp!

The One Newsletter You Need to Read

1 Question. 1 Answer. Change Your Business.