Posts tagged as:

customer service

What Corporate Can Learn From Small Business

January 26, 2011

I was recently interviewed by a local magazine and the interviewer asked me this question: “You worked with a wide range of clients, from family-owned businesses to several Fortune 500 companies, what have you learned from both?” I think the answer to that question merits a post. I learned that both business models have a [...]

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Touchy Feely A Legitimate Business Strategy

August 24, 2009

August 21, 2009 – Day 5 Today was the last day of the five-day Disney Institute program; I learned a great deal about Disney and how they do business. A friend of mine challenged me to distill a week’s worth of learning into a single sentence applicable to business owners. I’ve thought about it quite [...]

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