Posts tagged as:

Disney Institute

Customer Immersion

November 5, 2010

My husband and I went to see a movie recently and in the middle of it a baby started screaming. Heads turned and a wave annoyance swept through the theater followed by the sounds of “Sheesh,” sighs and cursing. Have you ever stopped to consider why most of us find that so irritating? A lot [...]

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10 Things I Wish For

September 15, 2010

Aside from the really important stuff like a cure for cancer, equality for all men, women and children, world peace and an end to hunger, these are the things I wish for: 1. A Mexican restaurant that serves nachos on chips that don’t fall apart like toilet paper when they have food on them, which [...]

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Touchy Feely A Legitimate Business Strategy

August 24, 2009

August 21, 2009 – Day 5 Today was the last day of the five-day Disney Institute program; I learned a great deal about Disney and how they do business. A friend of mine challenged me to distill a week’s worth of learning into a single sentence applicable to business owners. I’ve thought about it quite [...]

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Rational Or Emotional Decisions At Disney

August 21, 2009

August 19, 2009 – Day 3 When I heard that the Disney Institute was going to take us through new employee orientation (called “Traditions”), I was skeptical. I’ve been in the HR field for over 15 years. I’ve participated in and facilitated countless orientation programs and I was not looking forward to this. Surprisingly, I [...]

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The Secondary Guest at Disney World

August 18, 2009

August 17, 2009 (Day 1) – 5:35 pm This was the first day of formal training in the Disney Institute program. We are getting a behind-the-scenes peek at what Disney does that makes them so successful. After six hours of training, it is a little difficult for me to decide which golden nugget I should [...]

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Magical Business Results From Disney

August 16, 2009

August 16, 2009 – 10:30 am I am on my way to Disney for the Disney Institute 5-day program “Disney’s Approach to Business Excellence.” This is the first in a series of blog posts about my experiences and I hope to bring you an insider’s peek into what makes Disney so great and how you [...]

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